NEW HOMS

This place...when we got there, the front desk man was very rude, like it was an inconvenience for us to be checking in. I asked a question,and I seemed to have annoyed him as he was shuffling papers around slamming them on the desk. We got to our room, and I will have to say, it is the first time in my life I stayed in a crooked room. They had molding in the middle of the ceiling that was crooked, because the walls and floor were crooked. I kept banging into the wall. It actually became a joke with us. We had two windows that were covered with film, so u couldn't see out and you also couldn't open the window. We got showers, and the glass wall moved, so the water shot all over the floor. I thought something was wrong, so I went downstairs to tell them, and they said it was normal. They even sent someone up to look. We had towels all over the floor because of the excessive amount but no one cared. The bathroom was small and cramped there was caulk everywhere to help prevent leaks that they said were normal. It was a hot mess. The bed was old and uncomfortable. I was really happy to leave. My husband said the positives were there were no bugs, the AC was cold and he liked the light in the closet. He also liked that there was a great barber shop next door. Oh I almost forgot the planks on the floor were separating. It's a NO for me.

This hotel is a little gem. It has a lot of bad reviews on here, but having just spent 4 nights there, I can honestly say we were pleasantly surprised. The hotel is probably more of a 3 star rather than the once 4 star it had, and yes, the rooms are small and a little tired. However, that said the rooms were clean, the bed was comfortable ( we were a group of 8 people), the showers hot the toilet flushed well and the air conditioning worked albeit not very powerful. The breakfast had something for everyone. There were freshly baked pastries and bread rolls. Freshly made fresh fruit salad that was not out of a tin, fresh yoghurt. A selection of jams and honey. Freshly cooked scrambled egg and bacon, plus a selection of cold meat and cheese. You had a choice of self-serve coffee and hot chocolate from the machine, or the waiter would bring fresh coffee by the cup from the bar if you preferred barista style coffee. There was also a selection of fresh fruit juice. Breakfast was served from 7am till 10.30am. Location wise, it is perfect. It is right by the Spainish steps and within 30 minutes walk to the Vatican, Colosseum and Trivi fountain. It is surrounded by shops, bars, and restaurants. The staff were polite and friendly. All in all, if you want a posh hotel, then this is not for you. If you want a comfortable stay in a central location, then this is a great base to stay and visit all you want within walking distance.

This was definitely not a four star hotel. The room was old & dated. Our air conditioning didn't work most of our stay, slow or non existent wifi, mouldy and musty bathroom. Broken taps, no sunlight. It was very sub standard, no tissues, very minimal soap, shampoo products. Only thing going for it was location! We didn't expect luxury but this was extremely disappointing.

It was an amazing experience ! We arrived and we’re received by mr. maximiliano that knew exactly all my needs and requirements ,he welcomed me and my baby and my mom so nicely we instantly felt like home! Hotel has a great location and breakfast people were amazing as well, Overall i truly apreciate the customer service from mr maximiliano,he went over and beyond for us with reservations,recommendations and much more! It was a pleasure to stay in a hotel with such impecable customer service !

Overall, great staff and friendly. The room was dated and tired. Shower slow and worn, along with old tap almost falling apart. The room we had was very noisy, not a problem if you don't mind that. Wifi is not functioning in most areas away from reception .Definitely to check if the room is over a side road. Breakfast area small, with egg and bacon hot to self-serve. Cappuccino and juices are free, too, if breakfasts are included. So, to say finally, great location, 1 minute from Spanish steps and 3 minutes from the main shopping area. Staff are helpful and attentive. The rooms are in need of renovation and a maintenance team to keep fresh. For example, the side lights were loose, and the bathroom was decaying. So, yes, it's great to stay, remember the noise in certain rooms and the condition of the rooms.

Great hotel… spent 3 nights there with friends, most helpful employees at checkin and so helpful. Staff in restaurant also so helpful and kind. Great location, one minute from Spanish Steps and a few minutes away from the main shopping area. Beautiful restaurant just outside the door. I’m looking forward to returning to my next trip. Thanks again

From Key Card not working, to Shower opening right over a toilet, to A/C not blowing as well as the view. I stayed four nights and was so shocked at how the Hotel needs repairs. The carpet on the floors were stained and dirty. The walls within room and hallway needed repainting. My ceiling in my room was literally four different colors. I had to step over the toilet into the shower and reverse in order to take a shower. I stayed in Room 413 and my friends stayed in a room on the second floor where the keycard didn't work, electricity, and had to manually opening the door with a key for overriding the system. To top that off there isn't any Iron within the room, you literally have to go to the from desk to borrow the iron. The front desk indicated that they would order a TAXI for the morning I was leaving and discovered that the Car order was a private car that cost 60 euros. I paid $15 to get to the Hotel and paid around $60.00 to get back to the airport. Last but not lease, I didn't hear anything about the City Tax until I was checking out of the hotel. It would be good to know that information up front. I like boutique hotels, but this one is not recommended at all.